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PRIVACY POLICY

Privacy Policy

Protecting your confidential information is extremely important to Quality Health Services LC. This notice describes how medical and other information about you may be used and disclosed and how you can obtain access to this information. Please review it carefully. 

This Privacy Policy (this “Policy”) is intended to assist you in understanding what information we gather about you when you visit this website (the “Website”) and how we use that information. This Policy applies to information collected online by Quality Health Services LC. (“QHS” or “we” or “us” or “our”) during your visit to our corporate site or your care coordination under your health plan. “Social Media Pages” are the official social media pages we operate on Facebook, Instagram, Twitter, YouTube, LinkedIn and other social media platforms. 

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose, and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will comply with all applicable federal and state laws and regulations regarding patient confidentiality, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the Health Information Technology for Economic and Clinical Health Act (“HITECH”) and the regulations promulgated thereunder.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. 

We believe that transparency with our website visitors enhances the quality of our programs, accountability, and the trust placed in us. As such, we would like to share how we collect and use your personal information and how we intend to respect your privacy preferences.

By accessing our website and/or submitting your personal information to us, you are agreeing that: (1) you will abide by the practice described in this Policy, and (2) QHS may use the information in accordance with this Policy. Further, if you reside outside the United States, you understand and agree that your personal information may be processed in countries (including the United States) where laws regarding processing of personal information may be less stringent than the laws in your country.

Medical Disclaimer

We are not a hospital or an emergency clinic. In case of a medical emergency, please call 911. Our website is not designed to provide assistance for medical emergencies.

Information We Collect

The information we may collect includes information you provide us freely and directly, as well as information provided by third parties or automatically through your use of our website. This information enables us to improve our work, communicate with you about our programs, respond to your inquiries and provide support, fulfill your requests, and for other donor service purposes. We also use information to improve our understanding of your interests and better tailor the content and information that we may send or display to you, such as newsletters or other information we think may interest you. 

We may collect the information described above directly from you, from third parties we partner with, or through cookies, beacons and/or other automated means/technologies. The categories of sources we collect personal information from include:

  • You: We collect information directly from you, whenever you: visit our website; contact us with questions or comments; upload content; sign up for communications; attend events; respond to a survey; write a review.
  • Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our website, interact with our Social Media Pages or online advertising, or open our emails.
  • Third Parties: We work with third parties who provide services to us such as analytics, and survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
  • Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
  • Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our website or interact with our emails. Through the use of cookies, we may link information about your interactions with our Website or emails over time. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

    With this knowledge, we can improve the quality of your experience on our website by recognizing and delivering more of the most desired features and information. You may disable these cookies and similar items by adjusting your browser preferences on your computer at any time; however, this may limit your ability to take advantage of all features of this Website.

Information We Collect Directly from You

Personal information collected may include your name, postal address, telephone number(s), email address(s), or other information. We may also request that you provide us with additional personal information, such as credit card information. 

We may partner with thrid party companies to collect your pesonal information via the use of forms and questionnaires. Our privacy policy does not cover the privacy policy of such thrid party companies and organizations. 

How we use your information

We may use your information for the following purposes:

  • Fulfillment: Fulfilling your requests, including, but not limited to, delivering the services you have requested.
  • Advertising: Presenting advertising online and via email, or other communication channels, including through social media platforms and internet search engines. We would online send you marketing/advertising communications, promotions and updates if you have provided your consent. 
  • Understanding Our Customers: Analyzing your activity with us (including your interactions with our Website, social media pages, and emails or other forms of communication), and monitoring the effectiveness of our advertising and communications.
  • Personalization: Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising, and experiences on our website, emails, and online ads.
  • Communications: Communicating with you about our services and responding to your inquiries.
  • Security: Protecting QHS and our customers from fraud, security threats, and other illegal or harmful activity.
  • Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies. This may include exchanging information with other companies, agencies and/or organizations for the purposes of fraud protection and general risk reduction. Specifically, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.

How your information is shared

We may share your information with the following parties:

  • Service Providers: We partner with third parties to assist with many aspects of our business, including performing data services (e.g. maintenance, backup and analysis), advertising, analyzing your interests and activity on our Website and social media pages, and helping us communicate with you. These third parties may provide services related to any of the purposes described above in How We Use Your Information, and we may share with them any types of information described above in What Information Is Collected. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties, who will process your information independently in accordance with their own privacy notices.
  • Marketing Providers: We partner with third parties to assist with the advertising and marketing of our business.  We may share with them the types of information described in How We Use Your Information.

    If you do not want us to share your personal information with third parties who may use such information for their own independent purposes, you may call us at 1-800-297-8997 or email us at [email protected].

  • In Response to Legal Process(es): We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect our website users, our website, or the public. 

  • To Protect Us and Others:

    We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.

  • Parties to a Business Mergers and/or Acquisitions: If QHS were ever merged with or acquired by another company, or it acquires another company, or is involved in a corporate reorganization or other change in corporate control, your information could be shared with that business entity.
  • Internally: QHS may share your information with our affiliates and subsidiaries to perform services for you. However, if we do so, their use and disclosure of your personally identifiable information is subjectt to their policy

Except as provided in this Policy, SMS opt-in or phone number received for the purpose of SMS are not being shared. We do not sell, rent, trade or otherwise disclose personal information for purposes of cross-context behavioral advertising, profiling, or targeted advertising about our website visitors.

You May Always Change Your Preferences by Contacting Us at 1-800-298-8997 or via email at [email protected] 

Your Privacy Options

You can control the information we collect and use in the following ways:

  • Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our website from accessing your location information. Note that some services may not be available if you disable location-based services.
  • Emails: You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.
  • Social Media: This privacy policy does not cover the privacy and security practices of social media platforms on which we have Social Media Pages.  Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.
  • Online Advertising: You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertisement, which would require you to opt out of each company.
  • Cookies and Similar Technologies: You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device.

How Long Do We retain Your Information

Visitor information that we collect on our website is routinely deleted when we no longer need it. If you request, we will remove your information.

Access and Control Your personal Data

You can opt out of marketing and advertising emails by sending us an email to [email protected] 

You can modify your personal information by sending us an email to [email protected]. When you change your personal information, we will make every effort to update this information in all of our systems. However, some data, like previously submitted personal information, may reflect the information provided at the time the information was initially recorded. This data will not affect your future use of The Company’s website or any new communications with us. 

You can opt out of marketing/advertising emails. Opting out of receiving marketing emails will not affect your ability to use Our website. 

Our Policy On Children Under 13

Our Website and social media pages are intended for adults. We do not knowingly collect personal information of children under the age of 13.  If we learn that we have collected the personal information of a child under 13 or are made aware that a child under 13 has provided us with personal information, we will make reasonable efforts to delete that information from our records. To request deletion of personal information relating to a child under 13, please email [email protected].

Other Websites

For your convenience, our website may contain links to other Websites. We are not responsible for the privacy practices, advertising, products, services or the content of such Websites. Links that appear on our website should not necessarily be deemed to imply that we endorse or have any affiliation with the linked Website. We encourage you to review the separate privacy policies of each Website you visit.

Supported web browsers and do not track signals

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our website as intended. We may not be able to receive or honor “Do Not Track” signals and our website may continue to collect information in the manner described within this privacy notice.

Security

The Internet is not 100% secure. While we do not guarantee that the use of our site will be completel safe, we take steps to help protect the confidentiality and security of your information. Although we use measures to protect your information, in general, information transmitted through the Internet may not be completely secure.  Your transmissions are, therefore, at your own risk.

Privacy Policy Updates

We reserve the right to update this Policy from time to time by posting revisions on our website. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going-forward basis. Please check our site periodically for updates.

Contact Us

If you have any questions about our information practices reflected in this Policy, or if you would like to either correct or update your information, please contact us by email at [email protected] or by phone at 1-800-297-8997.